Terms & Conditions

Refund & Cancellation Policy

Refund and Cancellation Policy for St Xavier's High School & Holy Trinity Kindergarten - C/O St. Xavier's High School (Managed by Holy Trinity Church)

Last updated: 03-12-2025

This policy pertains to all fee payments and services purchased via the ERP links or portals accessible through the St. Xaviers High School website, with the URL www.stxaviersbhandup.com ("Website/Site").

By proceeding with any fee payment or service purchase, you agree to be bound by the terms contained in this Policy without modification.

1. General Principles

• Transaction Date: Means the date of invoice of the service, which includes the date of renewal processed in accordance with the terms and conditions of the applicable service agreement.

• Business Days: Means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India.

2. General Refund Policy

• Non-Refundable Default: All fee payments, including tuition, admission, and ancillary services, are considered final and non-refundable upon successful transaction.

• Non-Eligible Refunds: The school will not process a refund for fees paid due to:

• • Error on the part of the student/parent (e.g., paying for the wrong service).

  • Non-compliance with school rules or disciplinary actions.

  • Voluntary withdrawal of the student after the commencement of the academic period or service.

• Exceptions at School's Discretion: Notwithstanding the non-refundable default, the school may, at its sole and absolute discretion, consider a request for a refund or cancellation. Such consideration will be strictly limited to situations where the service could not be provided due to unforeseen circumstances or administrative limitations from the School's side.

  • Any decision to grant a refund, whether full or partial (less any costs incurred by the School), is a one-time gesture and does not establish a precedent for future transactions.

3. Requesting Review for Refund

The request for a refund or cancellation of Services must adhere to the following strict process:

• Mandatory Requirement: A formal Request Letter addressing the Principal must be submitted, clearly stating the valid, extraordinary reason for the cancellation of the course or service, and must be duly signed by the parents.

• Documentation: The request must be accompanied by all relevant documents and proof to substantiate the claim. Submission of a request does not guarantee a refund.

4. Handling Unconfirmed Payment Issues

If the amount has been deducted but the service order is not confirmed (e.g., due to payment gateway failure), please contact Your respective bank first.

• It typically takes 7 (seven) Business Days for the respective bank to reverse the amount.

• If the issue has not been resolved within 7 (seven) Business Days, you can submit an application regarding the same in our relevant department in the school office.

5. Response Time

Refunds, if approved by the School, are normally processed within 30 Business Days after checking the veracity of the refund request. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.